Returns
You have 30 days from the date your order is received to complete your return. Returns are accepted for FreidaRothman.com purchases only. We do not accept returns from wholesale partners or retailers. Prepaid return shipment label is automatically generated and emailed to you at no additional cost. Returns should be sent back in original packaging, unworn, with proof of purchase.
For gift returns, please have the order number and the original shipping zip code to start your return.
Once we receive back the item and it is checked in we will issue refund in 7-10 business days. Refunds can be credited back to the original form of payment or store credit for future purchase.
Gift cards cannot be returned. International orders are final sale and cannot be returned.
We are not responsible for lost return packages and cannot issue a refund if your package is lost or damaged.
All gifts with purchase promotions (products, packaging and gift cards) must be returned for a full refund. The value of any item not returned will be deducted from your refund.
We do not refund original shipping costs paid by the customer.
Last Chance products are final sale and so no returns can be made. FR Vault products are returns for exchange or store credit only.
Please email concerns on the status of your refund to customerservice@freidarothman.com.
