Exchanges
You have 30 days from the date your order is received to complete your exchange. Exchanges can be made for items of the same value – select the item you wish to exchange for in the returns portal. You will only be able to exchange a similar style shown automatically in the returns portal.
Once your returned item is checked in, your new exchange item will ship out to the original address on your order.
If you would like to exchange your original item for a different item, please submit a return for the original item and choose store credit as a form of payment. Return the item and use the store credit received to place a new order.
For gift exchanges, please have the order number and the original shipping zip code to start your return.
Last Chance products are final sale and so no exchanges can be done.
Please email concerns on the status of your exchange to customerservice@freidarothman.com.
